Trade Support Engineer

Employment Type :

Full-time
Location :

Chicago, IL
Department :

Engineering
Compensation :

$40,000-$60,000

Overview

We are a dynamic and growing trading firm seeking an innovative Trade Support Engineer to join our team. This role is pivotal to our dual mission: developing cutting-edge automated trading strategies and commercializing our existing trading platforms and tools.

Our primary trading assets are equity options and equities, with an exciting expansion into futures on the horizon. As a key member of our relatively small but rapidly expanding team, you will have the opportunity to make substantial contributions and experience significant upward mobility within the company. Your work will not only shape the future of our trading operations but also influence the evolution of our commercial products.

We’re looking for a problem-solver who stays calm under pressure and is eager to grow their technical skills. The right candidate will strongly desire to deepen their knowledge of Linux and networking while providing exceptional support to our team. This is a unique chance to be part of a firm where individual efforts have a direct and meaningful impact.

This role offers the potential for annual performance-based bonuses. If you're ready to join a high-impact team in a fast-paced, innovation-driven environment, we’d love to hear from you.

Key Responsibilities

The SCALP Trade team is built on the foundation of collaboration, diversity and innovation. We value critical thinkers, who are adapt at deep problem solving, and can endure a fast paced environment. We embrace individuals with grit, self-motivation, and those with the desire to experience and tackle the most difficult obstacles.

Key responsibilities include:

Provide technical support through email, messaging, and in-person
Troubleshoot hardware issues for desktops, laptops, and related equipment
Troubleshoot Windows-based trading applications
Manage Active Directory accounts and permissions
Maintain accurate documentation on systems
Track customer issues and see them through to resolution
Identify recurring issues to help develop lasting solutions
Assist with routine system maintenance and equipment setup

Required Skills and Qualifications

2+ years of IT support experience (financial industry experience is a plus, but not required)
Knowledge of scripting languages (python, bash) is a plus but not required
Team player
Solid knowledge of Microsoft Windows systems and common applications
Basic network troubleshooting skills
Clear communication abilities, both written and verbal
Ability to explain technical issues in plain language
Interest in growing skills with Linux systems and networks
Comfort working in a fast-paced environment with urgent priorities
Ability to lift and move equipment up to 50 pounds

Next Steps

Please fill out the application below and we will follow up as soon as we are able to.

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Trade Support Engineer

Employment Type :

Location :

Department :

Compensation :

Overview

Key Responsibilities

Key responsibilities include:

Required Skills and Qualifications

Next Steps